Thank you for shopping with Novellelife. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding processing times, delivery estimates, customs, and shipping policies.
Free Global Shipping on Orders Over $120
Enjoy free standard shipping worldwide on all orders over $120 USD.
For orders below $120, shipping fees will apply based on your delivery region.
Please note: At this time, we do not offer expedited or express shipping options.
Order Processing
Processing Time: 1–3 business days (Monday–Friday)
Orders placed on weekends or public holidays will be processed on the next business day.
Delays may occur due to payment verification, incomplete shipping details, or high order volume during peak seasons. If this happens, we will notify you via email.
Shipping & Delivery
|
Region |
Estimated Delivery Time |
Shipping Cost |
|
United States |
7–11 business days |
$5.99 (Free over $120) |
|
International |
7–15 business days |
$7.99 (Free over $120) |
Processing Time + Transit Time
United States: 8–14 business days
International: 8–18 business days
Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will begin processing the same business day.
Shipping Partners
We work with trusted global carriers including USPS, DHL, UPS, FedEx, and other regional logistics providers to ensure timely and trackable delivery.
Once your order ships, you will receive a tracking link via email.
Please allow 24–48 hours for tracking information to update.
Warehouse & Fulfillment Updates
To improve fulfillment efficiency and customer experience, some orders may ship from international warehouses depending on inventory availability and destination country.
Occasionally, slight shipping delays may occur during high-demand periods or warehouse transitions. We appreciate your patience and understanding.
Sizing Information
To ensure the best possible fit, some items may follow international sizing standards. We recommend reviewing the size chart provided on each product page before placing your order.
Customs, Taxes & Duties
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Novellelife is not responsible for customs delays or additional charges incurred during import processing.
For more information, please contact your local customs office.
Order Tracking
Once your order has shipped, a tracking email will be sent to the email address provided during checkout.
If you do not receive your tracking details within a few business days, please contact:
support@novellelife.com
Cancellations
If you need to cancel your order, please contact us immediately after placing it.
Cancellation requests are not guaranteed once order processing has begun.
If the order has already shipped, it must be returned in accordance with our Return & Refund Policy.
Shipping Issues
We are not responsible for packages marked as “Delivered” by the carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not liable for packages delivered to incorrect or incomplete addresses provided by the customer.
Delivery Exceptions
Delivery delays may occur due to:
Severe weather conditions
Customs inspections or clearance
Natural disasters
Carrier disruptions
Remote delivery locations
We appreciate your patience in these situations.
Address Modifications
We cannot guarantee address changes after an order has been placed.
If you need to update your shipping information, contact us immediately at:
support@novellelife.com
Once an order has shipped, rerouting may no longer be possible.
Pre-Orders
If your order contains both pre-order and in-stock items, the entire order may ship once all items become available.
At this time, split shipping is not supported.
Undeliverable Packages
Packages returned to us due to:
Invalid or incomplete addresses
Failed delivery attempts
Refusal to pay customs duties or import fees
may be subject to additional shipping charges for reshipment.
International Shipping Restrictions
Some countries may experience:
Extended shipping times
Limited tracking updates
Import restrictions on certain products
We recommend reviewing your country’s import regulations before placing an order.
Holiday Shipping Delays
During peak holiday periods such as Black Friday, Christmas, and New Year, shipping carriers may experience delays due to increased shipment volume.
We encourage customers to place orders early during holiday seasons.
Didn’t Receive Your Order?
If your order has not arrived within the estimated timeframe, please contact us and we will be happy to assist you.
Email: support@novellelife.com
Contact Us
Business Name: Novelle Life
Website: Novellelife
Email: support@novellelife.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM
We aim to respond to all inquiries within 24 hours.
Thank you for shopping with us. Your satisfaction is our priority.
