At Novellelife, we’re committed to making sure you’re fully satisfied with your purchase. This Refund & Return Policy is designed to provide a simple and transparent return experience.
Items must be returned within 30 days of the delivery date.
Products must be unused, unwashed, and in their original packaging with all tags attached.
Certain items, including perishable goods, customized products, and final sale items, may not be eligible for return. Please review individual product descriptions for eligibility details.
To initiate a return, please contact our customer support team with your:
Order number
Reason for the return
You can reach us at:
Email: support@novellelife.com
Website: Novellelife Contact Page
Once your request is reviewed, we will provide return instructions and a return authorization if applicable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
In some cases, returned items may need to be shipped to one of our international fulfillment warehouses. If so, return shipping costs remain the responsibility of the customer unless the item was damaged or defective upon arrival.
Return Window: 30 Days
Refund Processing Time: 10 Business Days
Restocking Fee: None
Return Method: By Mail
Refunds
Approved refunds will be processed within 10 business days (Monday–Friday) and issued to the original payment method used during checkout.
Please note that depending on your payment provider or bank, it may take additional time for the refund to appear in your account.
Partial refunds may be granted in situations where:
The item is not returned in its original condition
The item is damaged or missing parts for reasons not caused by us
The following items are non-refundable:
Shipping costs
Gift cards
Final sale items
Late or Missing Refunds
If you haven’t received your refund yet, please:
Check your bank account again
Contact your credit card company or payment provider, as processing times may vary
Contact your bank for additional processing information
If you’ve completed these steps and still have not received your refund, please contact us at:
Email: support@novellelife.com
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange for the same item, please contact:
Email: support@novellelife.com
Contact Us
Business Name: NovelleLife
Website: Novellelife
Email: support@novellelife.com
Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM.
We aim to respond to all inquiries within 24 hours.
